Fine Jewellery

Our returns policy has been designed with our business principals in mind. Kate & Kole pieces purchased in Australia and New Zealand are welcome to be returned for a gift card or exchange. Some exclusions apply*. We do not issue refunds for change of mind or incorrect purchases. 

Items returned need to be unworn, and in a saleable condition with the return lodged within 7 days of receiving the product.

*Exclusions to change of mind Returns

Kate & Kole does not accept returns if products:

• are not returned in their original condition or packaging

• are part of our Bespoke collection including all Engagement rings and Wedding bands

• have been customised including engraving

• are part of our sample or archive sale

• are earrings, due to hygiene reasons. 

Customised Jewellery

Custom pieces with custom engraving or pieces that have been specifically custom made cannot be returned for an exchange. Please make sure you are checking if your order is correct before checkout. 

If you have any issues with your bespoke piece please email our Bespoke Team at bespoke@kateandkole.com.au to discuss.

Exchange Fee

Please note that when exchanging a piece there is a 10% of your order value restocking and handling fee. 

Return Process

To start the process of your return, please email us at workshop@kateandkole.com.au, the details of why you want to return and our customer care team will be happy to assist.

We recommend sending your piece back to us with tracked shipping. It is the individual's responsibility to return the piece(s) at their own expense to the Kate & Kole Returns Team.

Once your piece has been received by us, our Returns Team will create a gift card for you. This gift card is to be used on our online store and is valid for 3 years from the date of issue.

Kate & Kole reserves the right to return the piece(s) to the sender, should any of the above occur. Pieces purchased during sample & archive sales may not be returned unless deemed faulty. For international returns or to discuss our returns policy, please contact us.